WAYS OF FILING
The referral must contain the applicant’s contact and identification data and the description of the complaint.
The settlement term is 30 days from the date of their registration. It may be prolonged if the solution involves a complex investigation volume, but it can not exceed 45 days from the date of their registration, in accordance with Government Ordinance no. 27/2002 regarding the regulation of the petitions settlement activity.
THE ANSWER TO THE COMPLAINT
The answer is formulated by Westaco and sent to the applicant at the indicated address.